Effective Date: 21st September 2024
Last Updated: 21st September 2024

Cognisian Pte Ltd ("Cognisian", "we", "us", "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [https://cognisian.ai] (the "Website"), interact with us, or use our services.

By using our Website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue using our Website.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Data

Personal data refers to any information that identifies you as an individual, such as:

• Contact Information: Name, email address, phone number, job title, company name.

• Identification Information: National identification number, passport number (if required for specific services).

• Billing Information: Payment information, billing address (if using paid services).

• Professional Information: Details about your company, industry, and job role (for business-related interactions).

1.2 Non-Personal Data

We may collect non-personal data that does not directly identify you. This may include:

• Technical Information: IP address, browser type, operating system, device information, and browsing behavior.

• Usage Data: Pages visited, links clicked, time spent on our Website, and referral URLs.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your activity on our Website. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of the Website.

2. How We Use Your Data

We use the information we collect to provide, maintain, and improve our services and to fulfill our contractual obligations. Specifically, we may use your data for the following purposes:

2.1 Providing Services

• To respond to your inquiries or requests for information.

• To provide services you have requested, such as consulting, training, or software solutions.

• To facilitate any transactions, including processing payments and invoicing.

2.2 Marketing and Communications

• To send you newsletters, marketing communications, and promotional offers about our services, only if you have opted in.

• To invite you to participate in surveys or provide feedback.

• To communicate important information regarding changes to our terms, services, or policies.

2.3 Personalization and Analytics

• To analyze Website usage and improve the user experience.

• To personalize your experience based on your interactions and preferences.

• To analyze trends and gather broad demographic information.

2.4 Legal and Regulatory Compliance

• To comply with applicable laws, regulations, legal processes, or government requests.

• To enforce our Terms and Conditions and protect our rights, privacy, safety, or property, and that of others.

3. How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data in the following ways:

3.1 Third-Party Service Providers

We may share your data with trusted third-party service providers who perform services on our behalf, such as:

• IT and website management service providers.

• Payment processors.

• Marketing and communication platforms. These providers are bound by confidentiality agreements and are only allowed to process your data for specified purposes.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the new entity. We will notify you of such changes and ensure your data is protected.

3.3 Legal Obligations

We may disclose your data to law enforcement or government authorities if required by law or necessary to protect our legal rights.

4. International Data Transfers

As a global company, your data may be transferred to or accessed from countries outside Singapore. These countries may not have data protection laws equivalent to those in your jurisdiction. When transferring your data internationally, we will take appropriate measures to ensure your data is protected in compliance with this Privacy Policy.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, or loss. This includes:

• Encryption of sensitive information.

• Regular security audits and vulnerability assessments.

• Restricting access to your personal data to authorized personnel only.

However, no system is 100% secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of any passwords or account details.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we will securely delete or anonymize your data.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

7.1 Access and Correction

You have the right to access the personal data we hold about you and request corrections if it is inaccurate or incomplete.

7.2 Right to Erasure (Right to be Forgotten)

You may request the deletion of your personal data, subject to certain legal or contractual obligations.

7.3 Data Portability

You can request a copy of your data in a structured, machine-readable format and have it transferred to another data controller where feasible.

7.4 Right to Object

You can object to the processing of your data for direct marketing or other purposes based on legitimate interests.

7.5 Withdraw Consent

If we are processing your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We may require proof of your identity before processing your request.

8. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on this page, with the updated "Effective Date" at the top. We encourage you to review this Policy regularly to stay informed about how we protect your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Cognisian Pte Ltd
320 SERANGOON ROAD, #12-10 CENTRIUM SQUARE, SINGAPORE (218108)
Email: [email protected]

Phone: +1 415 800 4067